• FAQ

    USB Storage Adapter
    USB Hub
    USB Charger
    Surge Protector
    Phone/Tablet Accessories

    USB Storage Adapter

    Q1.  Why is the transfer rate so much slower than the 5Gbps promoted?
    The USB 3.0 transfer rate is 5Gbps and has a theoretical transfer speed of 500MB/s which is about 8 times faster than the USB 2.0 transfer rate of 480Mb/s with theoretical transfer speed of 60MB/s.
    There are numerous variables that will affect USB transfer rate including data source and destination and file type. Please assure there's a USB3.0 driver in your computer. With all reasonable usage environments taken into account USB 3.0 can achieve average transfer speeds about 3 times faster than that of USB 2.0.

    Q2. Why can't I download the driver?
    ORICO hard drive enclosure is plug and play. There's no driver for it. If there's something wrong with the hard drive enclosure please contact our customer care team for help.

    Q3. The data on my hard drive is corrupt! Why?
    Connecting a hard drive to the hard drive enclosure is just like connecting a your hard drive to the inside of your computer. The hard drive enclosure itself will not corrupt your data.  If your data has become corrupt, it is likely caused by removal of the enclosure while data was still being written to the hard drive.
    Never remove the enclosure while data is being written to the hard drive! Doing so may cause the hard drive to become corrupt. Make sure all applications being run off the disk and all files in use are no longer in use before removing the unit.

    Q4. My computer sometimes recognizes the ORICO hard drive enclosure, but sometimes gives me errors.
    Be sure to connect the USB cable to a rear port, directly off the motherboard or USB PCI card.  The cables connecting front USB ports are not always properly shielded and cannot properly handle USB 2.0 speeds, thereby corrupting the signal between the enclosure and the computer.

    Q5. How should I set the hard disk partition?
    If the hard disk storage is less than 2TB please choose MBR partition, else please choose GPT partition.

    Q6. What can't I insert my 3.5" hard drive to the hard drive enclosure?
    Please check the hard drive is a Sata mode hard disk. ORICO hard drive enclosure doesn't support IDE mode hard drive.

    Q7. The hard drive can't be recognized by computer, why?
    1.Put your hand on the hard drive enclosure to feel if the hard drive is spinning. If yes please check the device manager to see if there's a !device or ?device. Then you can install "drive the life to fix the driver"
    2.Please try another hard drive or another computer.
    3. Please contact our customer care team for help.

    Q8, The hard drive keeps disconnecting when works at windows 8.1, what can I do?
    If the hard disk enclosure is with RAID manager, you can install a RAID Manager to solve the problems. If you need more help please contact our customer care team.

    For HDD Accessory
    Q9.  Is there a hard drive in the case?
    No, the product is just a case to protect your hard drive.

    For HDD Mobile Rack

    Q10. I want to install several ORICO 1106SS to computer, is that ok?
    Yes, you can.

    USB Hub

    Q1. Why do I need to turn on the hub again after every outage time?
    This design is to protect the devices and to save power.

    Q2. Why is my computer unable to shut down when the hub is connected?
    a. For Windows users: Adjust your power settings as follows: Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”, double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”, unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.
    For Mac users, please uncheck the box "put the hard disks to sleep when possible" in energy saver.
    b. Check the USB 3.0 host and update its driver to the latest.
    c. Try a different USB 3.0 cable/usb port.
    If the further troubleshooting doesn't help then contact our support team.

    Q3. Can I use my own accessories, such as power adapters and data cables, with the USB hub?
    The USB 3.0 hub is equipped with its own power adapter and data cable to ensure maximum compatibility. Use of the provided cables and adapters is always recommended. If you have lost the power adapter or data cable, please make sure the specifications of any accessory you intend to use correspond with those provided. To ensure stable performance, the length of the data cable should not exceed 1m.

    Q4. Can I use the USB hub as a standalone charger?
    We don't recommend using the hub as a standalone charger. The output current of the hub's USB ports is 900mA max. If you are using the hub to supply power, please make sure the input current does not exceed 900mA. The hub can’t supply enough power to iphones, iPads or any other smart phones.

    Q5. Why is the computer failing to come out of Sleep Mode when the USB hub is connected?
    This problem may be the result of one of the following:
    a. Improper power-saving settings. Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”. Double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”. Unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.
    b. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard Disk”.
    c. For Mac users, please uncheck the box "Put the hard disks to sleep when possible" under Energy Saver.

    Q6. A surge warning appears on the screen when the USB hub is connected to the computer. Why is this happening?
    When the input current requirement of a connected device is higher than the output current of the USB port, a surge warning may appear. Connect the USB hub to a power source to ensure sufficient power supply.
    If the problem persists, please check to make sure the USB driver is installed properly, or click the USB icon on the taskbar and select “Reset” to make sure the USB device is being identified correctly.

    Q7. Devices are not being identified by my computer when connected to the USB hub, but they are being identified when connected directly to the computer. Why?
    This problem may be the result of one of the following:
    a. Insufficient power supply. Please connect the USB hub to a power source.
    b. Compatibility issues between the motherboard and system. Please try refreshing the BIOS in the motherboard.
    c. Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to avoid damaging the chipset.
    d. Improper driver installation. Under “Device Manager”, go to “Other Devices” and select “Universal Serial Bus Controllers”. If there are any yellow question or exclamation marks visible, uninstall the driver in “Device Manager”, then restart your computer. The driver will be reinstalled automatically.

    Q8. The hub keeps suddenly disconnecting from the device while transferring data. Why is this happening?
    If this problem is occurring with properly-installed devices, it is usually due to insufficient power supply. When the hub is transferring data - especially large amounts - make sure it is connected to a power source. In addition, we recommend connecting the hub to your computer with the cable provided. If not, please make sure the cable length is less than 1m, so as to ensure stable data transfer.

    Q9. Why is my USB 3.0 device being read as a USB 2.0 device when connected to the hub?
    This problem may be the result of one of the following:
    a. Insufficient power supply from the USB hub. Please connect the USB hub to a power source.
    b. Insufficient power supply from the computer’s USB port. Please connect the USB hub to the USB port positioned on the back of the frame, instead of on the front, to ensure sufficient power supply.
    c. The device is being plugged in too slowly. As a result of the USB 3.0 interface design, the system will recognize devices as USB 2.0 when they are plugged in too slowly, or section by section.

    Q10. Will the current requirement of my devices influence ORICO hub's performance?
    For maximum performance, connected devices should not exceed the combined current of the output of hub. Otherwise, output current may become unstable or disconnect entirely. See some commonly used devices' general requirements below:
    250G Hard drive – 600mA
    4G Flash drive – 100mA
    64G SSD – 400mA
    100M Network adapter – 500mA
    Keyboards and mice and other peripheral devices – 100mA (or less)

    The ratings above are estimates only. Please check your specific device's ratings before connecting to the hub.

    Q11. When my hub is connected through the ports on my Apple expansion card it fails to be recognized, why is this?
    Mac expansion cards don’t tend to support non-storage devices (more info is available from your expansion card manufacturer's websites). It is recommended that you plug hubs into the Mac’s built in USB ports.

    Q12. My Western Digital hard drive cannot be recognized by your hub? How to fix it?
    This could be to do with the firmware on your Western Digital hard drive. Try installing new firmware, downloadable from the Western Digital website.

    Q13. Why does my hard drive still spin when connected to the hub after my computer is turned off?
    Some hard drives will remain active even without a signal from the computer. Whether your hard drive will do this or not depends on the manufacturer and design of your drive.

    We suggest unplugging the power adapter of both the hub and the hard drive to ensure the hard drive shuts down.

    Q14. Do you have any driver for the hub?
    Our ORICO Hubs are plug-and-play so there's no need for extra drivers, but we do recommend updating your USB controller’s drivers and firmware to the latest version. This ensures a smooth experience using any USB devices. To do this you should identify the brand of your USB controller then search online, or contact your PC/motherboard supplier directly.

    Q15. Why is the transfer rate so much slower than the 5Gbps promoted?
    The USB 3.0 transfer rate is 5Gbps and has a theoretical transfer speed of 500MB/s which is about 8 times faster than the USB 2.0 transfer rate of 480Mb/s with theoretical transfer speed of 60MB/s.
    There are numerous variables that will affect USB transfer rate including data source and destination and file type. With all reasonable usage environments taken into account USB 3.0 can achieve average transfer speeds about 3 times faster than that of USB 2.0.

    Q16. Why is the WIFI on my Mac affected by the hub?
    USB 3.0 connectors and cables can radiate interference in the 2.4 GHz spectrum that causes Wi-Fi and Bluetooth signals to intermittently drop out when they're near the antennas. You can refer to the link below for further reference: http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html

    For the MacBook Pro and MacBook Air, those antennas happen to be near the screen hinges along the back of the computer. Moving the hub away from this area could help to improve your WiFi signal.

    Q17. Why is my computer unable to boot when the hub is plugged in?
    1. Please check if the hub works as normal if you plug it into your PC after the PC has already completed its start up.

    2. Please unplug the AC adapter from the hub and see if the PC will start up with the hub plugged in. If this solves the problem then the issue is with the hub. Please feel free to contact our support team for an exchange or refund. If it does not help, Please attempt the further troubleshooting below:
    a. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard disk”.
    b. Check the USB 3.0 host and make sure its drivers are up to date.
    c. Try a different USB 3.0 cable/usb port.

    If the further troubleshooting doesn't help then contact our support team.

    For USB3.0 Adapter
    Q18. The device connected via the PCI-E card keeps disconnecting from the computer or restarting while transferring data. Why is this?
    This is probably being caused by insufficient power supply. The PCI-E interface provides some power, but the main source is the 4-pin DC connector. Ensure the 4-pin connector has been securely inserted into its socket on the motherboard.

    Q19. The driver doesn't work at window XP or other OS version, how can I get a proper driver for express card?
    You can get the driver from the chipset manufacturer's official website: http://www.via-labs.com/driver.php
    There're all kinds of drivers for all kinds of OS version.

    Q20. I’m getting a driver conflict/error/failure message. What should I do? Where can i get the updated driver?
    In addition to installing the driver on the CD you can also download it via our website. You can even download the chipset maker's newest driver from: http://www.via-labs.com/driver.php.

    Q21. Which types of computer frames are compatible with the PCI-E card?
    The PCI-E card is compatible with all standard computer frames. For Mini frames, the Low Profile Bracket is needed to insert the card into the computer’s internal PCI-E port. Please note that the Low Profile Bracket is not included.

    Q22. What are the different interface types for PCI-E cards?
    The interface types for PCI-E cards include: PCI-E X1/X2/X4/X8/X16. The most prevalent types are PCI-E X1, PCI-E X4, PCI-E X8 and X16, which are supported by our products. Remember to only connect to PCI-E slots when the computer is powered off.

    Q23. How do I install the PCI-E card?
    There are 3 steps needed to install the PCI-E card:
    a. Be sure your computer has been powered off, then open the computer case.
    b. Insert the PCI-E card firmly into one of the available PCI-E X1 / X16 interfaces, then connect the 4-pin DC power cable to its corresponding connector on the motherboard.
    c. Turn on the computer and install the driver.

    For USB3.0 Card Reader

    Q24. Do I have to install any drivers?
    The products are plug and play. You don't need to install any drivers.

    Q25. The transfer speeds of the USB 3.0 and USB 2.0 card readers are almost the same. Why is this?
    The transfer speed of the USB 3.0 card reader is limited by the specification of the memory card in question. Currently, only high-speed memory cards, such as SDXC, CF (UDMA), Micro SDXC, HX MS, etc., are able to take full advantage of the USB 3.0 card reader’s capability. We recommend using a high-speed memory card in order to realize the fastest transfer rate.

    Q26. Why can’t the card reader identify my memory card?
    Please check the lock setting on your memory card to make sure it isn’t locked. In addition, your memory card may not be readable on certain older operating systems, so please make sure your OS has been updated.

    USB Charger

    Q1. What kind of USB charging cables should I use with this charger?
    To ensure complete safety and best performance, we strongly recommend using your device's original cable or a third-party certified cables.

    Q2. What is the difference between super charging port and standard port?
    Super charger Ports: Can charge any device at speeds of up to 2.4 amps, will automatically determine your device's optimum input and provide it accordingly.
    Standard Ports: Capable of charging most Android phones and iPhones with iOS 5 or later at full speed as well as many other devices.

    For USB Desktop Charger
    Q3. What if the ORICO Desktop Charger is not charging my device(s)?
    A. Check to ensure that your device is USB-powered with a power input of 5V and between 0 and 2.4A.
    B. Check to ensure that the power cord isn’t broken, is connected to an active wall outlet and also firmly connected to the ORICO Desktop Charger .
    C. Use a different usb cable to double check. If the issue is our wall charger, please feel free to email us at supports@orico.com.cn to claim warranty.

    Q4. How do I check my device’s input current and voltage?
    Please refer to your device’s user manual, original OEM charging adapter,
    or contact the manufacturer to determine this information

    Q5. My device charges at 1 Amp, will this charger’s output harm it?
    No, the charger will only supply the maximum charge current allowed by your device up to 2.4 Amps from each port. That is to say, if you use a 2.4A charger with a device drawing 1A, it will only draw 1A.

    Q6. How can I find the same power cord if I lost the original one that came with the 25w charger?
    It is a standard 2-prong power cord, they're easily available online. If you can't find it online please contact our customer care team.

    Q7. When the charger is plugged into an outlet but has no devices plugged in, will it consume power? What is the standby power consumption?
    The charger will consume almost no power in this state. Its standby power consumption is rated at <0.5W.

    For Wireless Charger
    Q8. Can the charger ports work at the same time when I do a wireless charging?
    The charger ports can work at the same time with the wireless charging.

    Q9. What kind of devices can used at a wireless charger?
    The devices supports QI wireless standard protocal.

    Surge Protector

    Q1. Is there a LED indicator for the surge protector?
    No, there's no LED indicator specially for the surge protect. So you can see only one blue LED when you use it. If there's a large surge or thunder that may destroy the devices, the protector will be automatic power off.

    Q2. Can I use the universal surge protector in European countries?
    Yes, but it should be equipped with an Europe standard plug if you want to use it in Europe. Because the plug we offer for the universal surge protector is US standard.

    Q3 What if I can't find a similar problem in the listed FQA?
    Please kindly contact supports@orico.com.cn for technical support.

    Phone/Tablet Accessories

    Q1. Is the Bluetooth 4.0 backward compatible to Bluetooth 3.0 , 2.1 or 2.0?
    Yes, it backward compatibility well to Bluetooth 3.0, 2.1 or even 2.0.

    Q2. Can I attach the device to USB3.0 ports?
    Yes. But the performance is as attaching the device to USB2.0 ports.

    Q3  Can I attach a USB2.0 cable to USB3.0 ports?
    Yes. But the performance is as USB2.0.

    Q4.  Can I attach a USB3.0 cable to USB2.0 ports?
    Yes. But the performance is as USB2.0.